About us

Nearly 40 years of expertise in the field and innovation at the service of brands.
Who we are

RMA, the benchmark for field marketing in France.

rma team 0000
rma team 00

Born of a family history and strong links with the retail sector, RMA helps brands grow closer to their consumers.

For almost 40 years, we've been activating their point-of-sale presence with exacting standards, commitment and precision.

Our mission

Bringing your brand to life where it all counts: in the field.

rma mission agence field marketing

We believe that performance is built in the field, where brands meet their consumers.

For us, every point-of-sale presence is an opportunity for action: to make your products visible and desirable.

Thanks to our local teams and expert field logistics, we can deploy your merchandising,promotion and sales force operations with responsiveness and rigor, anywhere in France and abroad.

  • N°1 in merchandising in France
  • Leader in seasonal operations
  • Multi-channel coverage: supermarkets, DIY stores, hypermarkets, garden centers, convenience stores, pharmacies, tobacconists...
Commitment
Performance
Proximity
Visibility
Our method

From brief to performance: RMA efficiency.

Each mission is unique, but our demand remains the same: operational excellence.

We've built an agile method based on responsiveness, rigor and measurement. From preparation to analysis, every step is designed to maximize the visibility, consistency and ROI of your field marketing actions.

Consulting & Strategy
We work with you to identify the most appropriate levers to meet your sales challenges, distribution channels and objectives.
rma methode conseil strategie
Recruitment & Training
We select and train the best profiles: animators, merchandisers and sales forces, adapted to each operation.
rma recruitment method training
Regional deployment
Responsive local management close to the field, to guarantee rigorous follow-up and consistent execution throughout France.
rma method regional deployment
Integrated logistics
A 3,000 m² warehouse dedicated to receiving, storing and shipping materials for each campaign, without delay.
rma logistics method
Steering & KPI
An all-in-one platform to monitor your operations, measure performance and manage your teams in real time.
rma kpi piloting method
Key figures

RMA, a long-standing within the ORA Group.

RMA relies on the solidity of the ORA Group, the leading independent family-owned group within SORAP, the benchmark professional organization in the outsourced sales relationship sector.

Present in 7 strategic cities, we deploy our teams throughout mainland France and support brands well beyond its borders: in Belgium, Luxembourg, the Netherlands and as far afield as La Réunion.

+250
active customers
The biggest retail brands entrust us with their operations every year.
+24 000
people mobilized per year
A national network of responsive and committed field experts.
+700 000
hours of merchandising per year
A continuous presence at the heart of your points of sale.
+85 000
animated days per year
Experiences that bring your brand closer to its consumers.
Our CSR commitments

A human adventure, responsible and collective adventure.

A hands-on player and a family business, RMA takes action every day to combine performance and responsibility.

Our CSR approach is part of a sustainable vision based on three essential pillars: people, the environment and ethics. Because a more responsible field also means a more sustainable future for our teams, customers and consumers.

rma rse human capital
Human capital, driving our performance
We promote the progress, diversity and well-being of our employees through an HR policy based on training, proximity and inclusion.
  • Digital employee portal
  • Optiway in-house training organization, Qualiopi certified
  • Creation of the "Merchandiser" CQP and certification courses
  • Gender equality index
  • Active disability policy
rma rse environment carbon footprint
Reducing our footprint, acting sustainably
We take concrete action to reduce our impact and make our operations more sustainable.
  • 670 photovoltaic panels installed on the RMA site
  • Paperless policy and complete dematerialization of processes
  • 5-stream selective sorting and reuse of logistics boxes
  • Carbon monitoring (GHG assessment, energy/fuel consumption reporting)
  • Raising team awareness of eco-driving and eco-gestures
rma rse ethics
Demanding ethics in the service of transparency
As a service company, we place transparency and integrity at the heart of our practices.
  • SORAP member since 1991, 100% compliant with annual audits
  • Signatory to the anti-corruption charter and code of good practice
  • Personal data protection and RGPD compliance
  • Regular training in ethics and IT security
CSR references

Labels that give meaning to our actions.

ecovadis label rma platinium 2025
logo duerp rma
sorap rma logo
logo egalite homme femme au travail rma
rgpd rma logo
qualiopi rma training logo
Ecovadis certification

EcoVadis Platinum label, a symbol of strong commitment.

RMA is proud to have been awarded the Platinum EcoVadis label in 2025, the highest distinction in corporate social responsibility, which places our company among the top 1% of the most committed players.

This accolade recognizes our concrete actions for a more sustainable terrain: responsible mobility, ethical purchasing, inclusion and reducing our carbon footprint.

Environment

Energy optimization of sites, 670 solar panels installed, "zero paper" policy and selective sorting throughout the company.

Social & Human Rights

Inclusive recruitment, active disability policy, gender equality and ongoing training via our Qualiopi-certified organization.

ecovadis label rma platinium 2025
Ethics

Signatory of the SORAP charter, anti-corruption charter, RGPD compliance and transparency at every stage of our field services.

Responsible Purchasing

Committed partners, in-house logistics and short supply chains: a controlled, responsible approach at every stage.

rma about pierre baestle ceo
A word from the President

A family story, a mission in the field.

Founded by my father, RMA has become a leading national player, with loyal teams throughout the country and regional managers able to respond quickly, accurately and efficiently to seasonal challenges and changes in the retail sector.

For me, sustainable success is based on people and creativity: valuing our teams, listening to our customers and designing solutions that create real value.

As a family man with a passion for business, I believe that growing brands and people always go hand in hand.

Pierre Baestlé Chairman and Chief Executive Officer
Our history

Nearly 40 years of excellence at the service of brands.

Since its creation in 1986, RMA has embodied entrepreneurship and innovation in operational marketing.

From its beginnings in the Drôme region to its current European expansion, every step of the way bears witness to a unique ability to anticipate market needs and turn challenges into growth opportunities.

rma 1986 michel baetlsle founds rma sauzet montelimar
1986
The adventure begins
Michel Baetlslé founds RMA in Sauzet, near Montélimar. His ambition: to offer brands quality in-store representation and lay the foundations for a visionary project.
rma 1987 regional network recruitment talents commercial relations field expertise
1987
Local roots
A solid regional network is created, combining talent recruitment, business relations and field expertise. The foundations of our know-how are laid.
rma 1991 first national lindt contract sorap membership
1991
National take-off
First national contract with Lindt and membership of SORAP: RMA takes a decisive step forward and establishes itself as a trusted partner for leading brands.
rma 1998 launch of sales promotion for supermarkets
1998
Strategic diversification
Launch of sales promotion in supermarkets and creation of the IDtt Intérim Distribution agency.
rma 2001 logistics department
2001
The complete offer
Logistics complete our range of services, guaranteeing the delivery and success of every operation.
rma 2003 digital revolution customized erp implementation
2003
Digital revolution
Implementation of a customized ERP system to order, monitor and control missions in real time.
rma 2006 operational excellence training
2006
Operational excellence
Dedicated training and briefings professionalize our field teams. Quality of execution becomes our trademark.
rma 2010 data and performance birth rma statistics reporting
2010
Data & performance
Birth of RMA Statistics: precise, actionable reporting that transforms data into a genuine lever for strategic management.
rma 2014 transmission familiale remi pierre baetlsle
2014
Family transmission
Rémi and Pierre Baetlslé take up the reins and breathe a modern, ambitious vision into the family business.
rma 2015 buyout pharmanimation
2015
New expertise
With the acquisition of Pharmanimation, RMA has established itself in the parapharmacy sector and broadened its spectrum of activities.
rma 2017 launch of mobile electronic signature application
2017
Accelerated growth
Integration of G2S and launch of a mobile application with electronic signature. Digitalization strengthens our operational efficiency.
rma 2018 michel baetlsle retirement
2018
New chapter
After establishing RMA as a leader in operational marketing, Michel Baestlé is retiring. The integration of Alliance Marketing further strengthens our position.
rma 2021 fondation ora groupe
2021
Vision Groupe
ORA Groupe, SORAP's first independent, family-owned group, is founded. A new European dimension opens up.
rma 2022 buyout acap rma conquers univers bricolage gardening pet shop
2022
Sector specialization
Takeover ofACAP: RMA conquers the DIY, garden center and pet shop markets, enriching its multi-sector expertise.
rma 2024 buyout top sales belgium
2024
European influence
Acquisition of Top Sales in Belgium: A strategic move that confirms our pan-European ambitions and our foothold in the Benelux region.
rma today europe's leading field marketing company
Today
European leader
With more than 24,000 participants, 250 active customers and a presence in 6 countries, RMA has become an essential strategic partner for growing brands and conquering new markets.
Towards new successes

Our story continues, with you, in the field.

All these years have forged much more than expertise: they have forged a conviction. It's in the field that the greatest successes are built.

Listening, high standards and responsiveness guide each mission, supported by teams who are close to the field and proud to represent the brands they work with.

At a time when consumption patterns are changing and points of sale are reinventing themselves, RMA continues to innovate to imagine the field marketing of tomorrow: more agile, more connected, more responsible.

What if we were to write the rest of the story together?